Effective Date: August 7, 2026
WHITE CORAL DIVING SERVICES, (we,” “us,” or “our”), respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains what information we collect, how we use it, how we protect it, when it may be disclosed, and the choices available to you. It applies to information collected through our website, contact and estimate forms, telephone calls, email communications, text messaging program, and delivery of our services.
1. Information We Collect
We may collect the following categories of information:
Personal and Contact Information
- First and last name
- Mobile phone number
- Email address
- Mailing or billing address
- Preferred method of communication
Service-Related Information
- Vessel or boat information
- Vessel location or marina
- Requested services
- Appointment dates and availability
- Estimates, invoices, payments, and service history
- Messages, questions, photographs, or other information you voluntarily provide
SMS and Communication Information
When you voluntarily opt in to receive text messages, we may collect and maintain:
- Your mobile phone number
- The date, time, and method of consent
- The type of messages you agreed to receive
- SMS delivery, response, and opt-out records
- Communications exchanged between you and WHITE CORAL DIVING SERVICES
Entering a phone number into a form does not, by itself, constitute consent to receive SMS messages. SMS consent is collected separately through optional, unchecked consent checkboxes.
Website and Technical Information
When you use our website, we may automatically collect:
- Internet Protocol address
- Browser and device type
- Operating system
- Referring website
- Pages viewed
- Approximate location derived from an IP address
- Date, time, and duration of website visits
- Cookie identifiers and website interaction information
Payment Information
Payments may be processed through third-party payment processors. We may receive transaction details, such as payment status and amount, but we do not necessarily receive or store complete credit card information.
2. How We Use Information
We may use personal information to:
- Respond to inquiries and estimate requests
- Schedule, confirm, and manage appointments
- Provide hull cleaning and related marine services
- Send service reminders and scheduling updates
- Notify customers about technician arrival or service status
- Prepare and deliver estimates, invoices, receipts, and payment reminders
- Provide customer service and respond to questions
- Maintain customer and service records
- Process or facilitate payments
- Improve our website, services, and customer experience
- Detect fraud, misuse, security incidents, or technical problems
- Comply with legal, regulatory, accounting, and recordkeeping obligations
- Send promotional or marketing communications when the customer has separately consented to receive them
We use mobile phone numbers and SMS consent information only for the messaging purposes described at the time consent is collected.
3. SMS Messaging and Opt-In Details
WHITE CORAL DIVING SERVICES operates separate informational and promotional SMS messaging programs.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Transactional and Informational Messages
Customers who expressly opt in may receive messages concerning:
- Estimate requests and follow-ups
- Appointment confirmations
- Appointment reminders
- Scheduling and rescheduling
- Technician arrival notifications
- Service-status updates
- Invoices and payment reminders
- Customer-support communications
Marketing and Promotional Messages
Customers who separately provide express consent may receive:
- Special offers
- Discounts
- Seasonal promotions
- Service recommendations
- Company or service announcements
Consent to receive marketing messages is optional and is not a condition of purchasing goods or services.
Messaging Disclosures
Message frequency may vary based on customer activity, appointments, requested services, and promotional campaigns.
Message and data rates may apply.
Reply STOP to any message to unsubscribe. After submitting an opt-out request, you may receive one final message confirming that you have been unsubscribed.
Reply HELP for assistance, or contact us using the information provided at the end of this Privacy Policy.
Consent applies only to the type of messaging selected by the customer. Opting in to informational messages does not automatically opt the customer into promotional messages.
4. Critical SMS Privacy and No-Sharing Statement
We do not sell, rent, share, trade, transfer, or otherwise provide mobile phone numbers, SMS opt-in information, or SMS consent data to third parties or affiliates for marketing or promotional purposes.
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.
Information sharing with service providers, such as SMS platform providers and telecommunications carriers, is permitted only as necessary to deliver and support the text messaging services requested by the customer. These providers are not authorized to use SMS consent information for their own marketing purposes.
The above exclusions regarding mobile information do not apply to sharing required by law, such as responding to a valid court order, subpoena, or lawful government request.
5. When Information May Be Disclosed
We do not sell personal information.
We may disclose limited personal information to service providers that perform functions on our behalf, including:
- Website hosting
- Customer relationship management
- Appointment scheduling
- SMS and email delivery
- Payment processing
- Analytics
- Accounting
- Fraud prevention
- Technical support
These providers may access information only as reasonably necessary to perform services for us and are expected to protect it appropriately.
We may also disclose information:
- To comply with applicable laws or legal processes
- To protect our legal rights, customers, personnel, or property
- To investigate fraud, abuse, or security threats
- In connection with a merger, acquisition, sale, financing, or transfer of business assets, subject to applicable privacy protections
Regardless of the above, mobile phone numbers and SMS consent records will not be shared with third parties or affiliates for their marketing or promotional purposes.
6. Cookies and Tracking Technologies
Our website may use cookies, pixels, analytics tools, and similar technologies to:
- Enable essential website functions
- Remember preferences
- Understand how visitors use the website
- Measure website traffic and performance
- Diagnose technical problems
- Improve website content and services
- Measure advertising performance where applicable
Cookies are small files stored on a user’s device. Some cookies are necessary for the website to function, while others support analytics or advertising.
You may control or disable cookies through your browser settings. Disabling cookies may affect the availability or performance of certain website features.
Where required by applicable law, we will request consent before using nonessential cookies or tracking technologies.
7. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Provide services
- Maintain business and customer records
- Fulfill the purposes described in this Privacy Policy
- Resolve disputes
- Enforce agreements
- Meet tax, accounting, legal, and regulatory obligations
SMS consent and opt-out records may be retained to document compliance and honor communication preferences.
8. Data Security Practices
We use reasonable administrative, technical, and physical safeguards designed to protect personal information from:
- Unauthorized access
- Misuse
- Loss
- Alteration
- Disclosure
- Destruction
These measures may include access controls, account authentication, secure service providers, software updates, and restricted access to customer information.
No method of electronic transmission or data storage is completely secure. Therefore, we cannot guarantee absolute security.
9. Your Privacy Rights and Choices
Depending on applicable law, you may request to:
- Access the personal information we maintain about you
- Correct inaccurate or incomplete information
- Update your contact information
- Request deletion of personal information
- Withdraw previously provided consent
- Opt out of promotional emails
- Opt out of SMS messages
- Ask questions about how your information is used
To stop SMS messages, reply STOP.
To request SMS assistance, reply HELP.
You may also contact us directly using the information below. We may need to verify your identity before processing certain privacy requests. Some information may be retained when required for legal, accounting, security, or compliance purposes.
10. Children’s Privacy
Our website and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13.
Our SMS messaging program is intended only for individuals who are at least 18 years old or who have the permission of a parent or legal guardian.
11. Third-Party Websites
Our website may contain links to third-party websites or services. We do not control and are not responsible for the content, security, or privacy practices of third parties. We encourage users to review the privacy policies of any third-party websites they visit.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically. The revised version will be posted on this page with a new effective date.
Continued use of our website or services after an update constitutes acknowledgment of the revised policy to the extent permitted by law.
13. Contact Us
If you have any questions regarding this Privacy Policy or your personal information, please contact us.
WHITE CORAL DIVING SERVICES
Website: https://whitecoralhullcleaning.com
Email: whitecoralds@gmail.com
Phone: +1 619-709-0263